Basemark is a company that prides itself in its established brand of commitment and success in providing high-quality products and services, which is a key competitive edge the company has in relationship to its competitors.
Our Top Management considers high quality and delivery reliability to be a key competition factor on which Basemark’s business is based. This means the organization is committed to meet customer requirements and customer satisfaction, and will continuously adapt to achieve these goals. Basemark’s quality policy is reflected in the company culture and in the ways the business is managed.
Basemark’s Core Values are:
• Drive to do our best
• Integrity in face of risks and opportunities
• Excellence in execution
• Transparency in communication
These values support Basemark in meeting the Quality Objectives of:
• High customer satisfaction
• High product and service quality aspiration
• High delivery reliability
Basemark’s Quality Objectives can only be met with the help of the company’s highly skilled and quality-committed staff. Basemark is committed to continuous improvement and seeks to involve staff by enabling a low threshold for voicing suggestions for improvements.
Basemark’s top management is committed to a management model where, as authority flows downwards, responsibility flows upwards. Basemark’s board of directors is responsible for setting meaningful strategic goals for the company and providing the resources to execute the strategies. Basemark’s top management is ultimately responsible for ensuring the Quality Objectives are met, and that products and services meet quality and customer requirements, as top management is responsible for designing, improving, controlling and monitoring the processes and managing the resources of the company as well as setting quality goals for their respective departments and organizational functions. Basemark’s staff is responsible for executing the defined quality management processes and the staff is encouraged to bring up potential for improvement based on their expertise working with those processes.
A failure to achieve product and service quality targets and requirements is a signal for prioritized corrective action to identify the source and scope of the issue, to both correct the immediate issue and to trigger necessary process improvements.
